Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

At S H A R I Creations, each garment is carefully crafted with attention to detail. As many of our items are made-to-order or custom-made, please read our policy carefully before placing an order.

  1. MADE-TO-ORDER & CUSTOM ORDERS

All custom-made and made-to-order garments are non-refundable and non-returnable once production has commenced.

Customers are responsible for providing accurate measurements. S H A R I Creations cannot be held responsible for fit issues resulting from incorrect measurements supplied by the customer.

  1. READY-TO-WEAR ITEMS

Ready-to-wear items may be returned within 7 days of delivery if:

• The item is unworn and unused.
• The item is in its original condition.
• The item has not been altered or damaged after delivery.

Customers are responsible for return shipping costs unless the item was delivered damaged or incorrect.

  1. DAMAGED OR INCORRECT ITEMS

Should you receive an item that is damaged or different from what was ordered, please contact us within 48 hours of delivery at info@sharicreations.com and provide clear photographs of the issue.

Upon review, we may offer:

• Repair of the garment.
• Replacement of the garment.
• Store credit.
• Refund where applicable.

  1. ORDER CANCELLATIONS

Orders may be cancelled within 24 hours of payment, provided production has not commenced.

Once fabric sourcing, pattern development, cutting, or production has begun, cancellations will not qualify for a refund.

  1. SHIPPING

Delivery timelines are estimates and may vary due to production schedules, courier delays, public holidays, or circumstances beyond our control.

  1. CONTACT US

For any questions regarding returns or refunds, please contact:

Email: info@sharicreations.com

WhatsApp: +27 83 735 8833

S H A R I Creations reserves the right to review all return and refund requests on a case-by-case basis.